Refund Policy
At Ivan Premier Ride, we strive to provide reliable, professional, and stress-free airport transportation. Please review our refund policy below before booking.
Last Updated: May 2026
1Cancellations by the Customer
- At least 24 hours before pickup: Eligible for a 100% full refund.
- Less than 24 hours before pickup: Eligible for a 50% refund.
- Within 2 hours of pickup or no-show: Non-refundable.
2Flight Changes or Cancellations
If your flight is changed, delayed, or canceled, please notify us as soon as possible. We will do our best to adjust your reservation to match your new landing time.
If you no longer require transportation, your refund will be based on the cancellation timing outlined above.
3Weather or Unforeseeable Circumstances
If severe weather, unsafe road conditions, vehicle problems, or another unforeseen circumstance prevents Ivan Premier Ride from providing the scheduled service, you will receive a 100% full refund.
4Changes by the Customer
Changes to your reservation — including the date, time, pickup location, destination, passenger count, or luggage count — are subject to availability.
Please request changes as early as possible. If a requested change results in a different fare, the updated price will apply.
5Refund Processing
Approved refunds will always be returned to the original payment method used at the time of booking.
Please allow approximately 3–7 business days for the refund to appear on your statement, depending on your bank or card provider.
Our Promise
We’re human, and we understand that plans can change.
Please contact us as soon as you know that your trip has been canceled or your plans have changed. We’ll review the circumstances and do our best to provide the fairest possible refund.
Questions regarding your reservation or this policy can be directed to us using the contact information below.